Reservation Agent / Nhân Viên Đặt Phòng

1.Prepare, greet and assist guests in personalize service. 2. Build strong co-worker and customer relationship. 3. Record and process reservations made by phone/fax/email. 4.Competance with opera system to process prearrival, check in through out the stay, upon departure, post departure. 5. Process amendments to reservations such as extensions, early departures, etc. 6. Manage “no show” reservations by investigation and recording of same. 7. Record special billing arrangements for groups and conventions. 8. Maintain knowledge of special rates/ offers/ promotions. 9. Prepare reports as requested. 10.Sell the MHI products and services using up-selling and suggestive selling techniques. 11. Perform any duties assigned by the Management deemed necessary

Education & Training: Degree or diploma in Hospitality or a related field. Languages: Proficient in English. Specific Knowledge: Experience with reservations and the Opera system. Work Experience: Minimum of 1 year in a similar role within hotels of a comparable category and service level. Soft Skills: Strong teamwork and collaboration abilities. Additional Requirements: This position requires a flexible work schedule, including weekends (Saturday and Sunday), and occasional business trips to Ba Vi.

Service charge entitlement after successful completion of probation. Other company benefits and access to exclusive MyMeliá rewards. Daily shuttle bus service to and from Hanoi city center. Annual health check-up. A clear career development path with growth opportunities within Meliá Hotels International.