Guest Service Agent/ Nhân Viên Lễ Tân

1.Prepare, greet and assist guests in personalize service 2. Build strong co-worker and customer relationship 3. Record and process reservations made by phone/fax/email. 4.Competance with opera system to process prearrival, check in through out the stay, upon departure, post departure. 5. Process amendments to reservations such as extensions, early departures, etc. 6. Record special billing arrangements for groups and conventions. 7. Maintain knowledge of special rates/ offers/ promotions. 8. Prepare reports as requested. 9.Sell the MHI products and services using up-selling and suggestive selling techniques. 10. Perform any duties assigned by the Management deemed necessary

Previous experience in a customer service role, preferably in the hospitality industry.​ Excellent communication and interpersonal skills.​ Proficiency in English; additional languages are a plus.​ Strong problem-solving abilities and attention to detail.

Service charge during probation. Upselling, cross selling incentive. Daily shuttle bus to and from Hanoi city center. Free shared staff room at the dormitory. 03 meals per day (all days for those staying at dorm). Health check-up yearly. Clear development plan and growing with Melia Hotels International. Fresh working environment with a unique hotel located on the mountain.